User Agreement and Privacy Policy for Unveil London Wholesale
Welcome to Unveil London Wholesale. This comprehensive User Agreement outlines the terms, conditions, and policies that govern your access and use of our online store services. By using our website, you agree to be bound by these conditions. We have designed this document to include detailed information regarding order placement, payment, delivery, product returns, data protection, and the use of cookies, in full compliance with all applicable legal requirements. Please read this Agreement carefully before proceeding with any transaction or browsing our online shop.
This document is intended to provide clear explanations of our policies, including your rights to privacy and data protection under current legislation such as the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are fully committed to maintaining the confidentiality and security of your personal data.
Definitions
For the purposes of this Agreement:
- “User”, “Customer”, “you” refers to any visitor or registered user who accesses and uses the website of Unveil London Wholesale.
- “Products” refers to any goods or services offered for purchase via our online store.
- “Order” means a request and purchase of any product placed on the website.
- “Delivery” refers to the shipment of products to the supplied address via approved postal services.
- “Return” shall mean the process of returning a purchased product for refund or exchange, subject to the terms stipulated herein.
- “Personal Data” includes any information relating to an identifiable natural person collected during order processing, website interaction, or other related services.
- “Cookies” are small pieces of data stored on your device as you browse our website, intended to enhance user experience and ensure optimal service delivery.
Orders, Payment, and Confirmation
When placing an order on Unveil London Wholesale, you agree to provide accurate and complete information regarding your contact and delivery details. All orders are subject to verification and acceptance under our internal processing procedures.
Payment modes available include credit/debit cards and other electronic payment methods accepted on our site. All payments must be made in British Pounds (GBP), and the prices displayed on our website include all applicable taxes. As a guideline, delivery charges start at a minimum rate of £3.99 when using our selected postal service providers, including Royal Mail and other reputable couriers.
Once your order has been confirmed, an email notification will be sent to you at the address provided during checkout. This email serves as your receipt and confirmation of the transaction. In order to provide seamless service, we may contact you using the information provided, such as sales@wholesaleunveillondon.uk and telephone number +447352442176, only for matters directly relating to the processing of your order.
It is your responsibility to ensure that all payment details and contact information are reviewed for accuracy. Any discrepancies may result in delays or cancellation of your order.
Delivery Policy
Our delivery policy is designed to ensure that your purchased products reach you in a timely and secure manner. We cooperate with established postal service providers such as Royal Mail, Hermes, and other accredited courier companies.
The standard delivery fee is fixed at a minimum of £3.99 for local shipments, although shipping costs can vary depending on your location and product dimensions. You will be informed of the precise delivery fee during the checkout process.
Delivery times are provided as estimates only and commence from the time your order is processed. Most orders are dispatched within 1 to 2 business days and delivered within 3 to 5 working days, depending on the chosen courier service and location.
In the event that your order is delayed due to unforeseen circumstances or issues outside our control, we will notify you using the contact information you provided.
Please ensure that you or an authorized recipient is present at the delivery address, as orders may require a signature upon receipt. Any additional costs incurred due to missed deliveries or incorrect address information will be the sole responsibility of the customer.
Returns, Refunds, and Exchanges
Our returns policy is in strict compliance with consumer protection laws. If you are dissatisfied with your purchase, you have the right to return the product within 14 calendar days after receipt, provided the products are unused and in their original condition.
To process your return, please contact our customer service team via the provided channels. Upon receiving your return request, you will be issued an authorization number and further instructions. The return shipping cost, if applicable, might be charged at a nominal fee unless the return is a result of a company error or defective product.
Once the returned item has been inspected and approved, a full refund will be processed using the original method of payment. If you opted for an exchange, our team will arrange for the replacement of the product as soon as possible.
Please note that the deadline for initiating a return is strictly enforced and any request received after the 14-day period may be rejected. Certain items, such as perishable goods or personalized products, may be excluded from this returns policy.
Privacy and Data Protection
At Unveil London Wholesale, we are committed to protecting the privacy and personal data of our users. This Privacy section explains how we collect, use, store, and process your personal data while ensuring compliance with applicable data protection legislation, including the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The personal data collected may include your name, address, email, and payment information. Such data is collected solely for the purpose of processing your order, managing your account, and enhancing your shopping experience.
All data is processed in a secure environment to prevent unauthorized access, disclosure, or misuse. We employ up-to-date encryption technologies and maintain strict data access protocols to safeguard your information.
You have the right to access, modify, or request deletion of your personal data at any time. Requests for data deletion will be processed in accordance with the relevant legal timeframes and under the guidance provided by UK data protection law. To ensure transparency, any retained data will be stored only for so long as is necessary to fulfill the purposes for which it was collected or as required by law.
Furthermore, our privacy procedures include regular assessments of our data handling practices and training for all employees involved in processing personal data. We continually review our security measures to ensure that they remain effective against evolving risks.
Cookie Policy
We use cookies to improve the overall user experience on Unveil London Wholesale. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and analyze website traffic to improve our services.
By using our website, you consent to the collection and use of cookies in accordance with this Cookie Policy. You may modify your cookie settings at any time through your web browser. For more detailed information regarding our use of cookies, please refer to our dedicated Cookie Policy page available at this link.
We do not use cookies to collect any personally identifiable information without your explicit consent. The data collected through cookies is solely for statistical and analytical purposes and is used to enhance your browsing experience.
Limitation of Liability and Dispute Resolution
Unveil London Wholesale makes every effort to ensure that the information on our website is accurate and up-to-date. However, we do not guarantee the accuracy or completeness of any information, and we expressly disclaim liability for any errors, omissions, or changes to the information provided.
In no event shall Unveil London Wholesale or its affiliates be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our website or the inability to access our services.
Any disputes relating to the use of our website or the interpretation of these terms will be resolved through good-faith negotiations. If a satisfactory resolution cannot be reached, any legal action shall be brought exclusively in the appropriate courts in accordance with the governing legal principles.
Amendments and Updates
We reserve the right to amend, update, or modify this User Agreement and Privacy Policy at any time. All changes will be published on this page along with the updated effective date, denoted by the macro 07-06-2025. It is your responsibility to review this Agreement periodically to ensure you are aware of any modifications or updates.
Continued use of our services after any such changes constitutes your acceptance of the revised terms.
Intellectual Property Rights
All content, trademarks, logos, and other intellectual property displayed on the website of Unveil London Wholesale are the property of their respective owners. Nothing contained in this Agreement shall be construed as granting any license or right to use any trademark, logo, or other intellectual property without the express written consent of the proprietor.
Unauthorized use or reproduction of any content is strictly prohibited.
Final Provisions
This User Agreement and Privacy Policy, together with any other policies or guidelines referenced herein, constitute the entire agreement between you and Unveil London Wholesale regarding your use of our website. If any part of this Agreement is found to be invalid or unenforceable, that provision shall be severed while the remainder of the Agreement remains in full force and effect.
By accessing and using our website, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. We thank you for choosing Unveil London Wholesale and look forward to providing you with quality service and a secure, pleasant user experience.
Acknowledgment
By continuing to use our website and placing orders with Unveil London Wholesale, you confirm that you have read, understood, and accepted all terms and conditions provided in this User Agreement. This document is effective as of 07-06-2025 and governs all aspects of your interactions with our platform.
